Terms and Conditions
A full refund will be provided to any goods returned to our warehouse, unopened and or in their original packaging within 30 days. Shipping expenses, in both directions, are not refundable.
If the goods you receive are faulty, we will replace those goods if they are returned to our warehouse within 30 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.
After 30 days returns and refunds are subject to manufacturers warranty.
If returned 30 days after purchase a restocking fee of 10% will be charged.
The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.
Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.
We will process your order within 1-3 business days following payment in cleared funds. Payment by online banking cannot be checked until the next business day.
If an item is URGENT please check the item you are wanting is in stock by contacting us via phone or email first.
Please allow up to 3 days for delivery domestically, or 1 week internationally.
We are more than happy to ship overseas, however please contact us for shipping costs outside of NZ